Pricing a premium is one basic process for an insurance companyThe claim process generally works like this: we will get a first notice of loss, which is some basic information about the nature of the loss, who was involved in it, what happened and some basic circumstances around the loss. Most claims are filed by the customer who has the policy, although some claims are filed by the person the customer allegedly injured. Processing claims is another important aspect of the business. That's probably the thing that the industry finds hardest to do, mitigate risk to smooth out cyclically and stick to a pricing and underwriting discipline that will lead to long-term profitability.The company will come up with an assessment; say $700 for a particular class of business. Generally speaking, a company will look either at their own historical data for that class of business, or use some industry data that is aggregated by independent service organizations. Companies look at past losses for similar risks and then try to take those past trends and predict them into the future, adding on things like cost of inflation and investment income to try to determine - based upon the past - how much money they have to charge for a product in the future. It's cyclical in nature. Then, it will get to a point where it loses so much money that it will decide it can't do that any more, so everybody starts raising prices, and they get healthy for about three or four years, and then they go back. If you go back and look at historical data from the industry, it goes through these pricing cycles where for many, many years it will tend to lose money. The most difficult aspect of the business is risk mitigation and properly pricing for the product, because there are so many moving parts, both in terms of loss trends and investment trends, that the industry generally doesn't get it right. The company may determine that, for the class of business, it must charge $1,075, and, then, as it writes business in those classes, it will modify that assessment structure based upon actual experience. Then, it will take that $700 and add to it what expense costs will be, along with some margin for profit. |